Apple @ Work: It’s time for an Apple Knowledge Base Articles API to save us from bad AI troubleshooting
Apple @ Work is exclusively brought to you by Mosyle, the only Apple Unified Platform. Mosyle is the only solution that integrates in a single professional grade platform all the solutions necessary to seamlessly and automatically deploy, manage and protect Apple devices at work. Over 45,000 organizations trust Mosyle to make millions of Apple devices work ready with no effort and at an affordable cost. Request your EXTENDED TRIAL today and understand why Mosyle is everything you need to work with Apple. For an IT Director in 2026, you are probably overwhelmed with AI tools and strategies that promise to answer every question, so you never have to read a support document again. The problem can often be with data sources. If I ask a third-party LLM why a specific configuration profile setting is failing to work as you want on macOS, they are likely to guess based on data scraped from Reddit threads or other random places. We don’t need more AI chatbots guessing at Apple IT solutions. I believe the next major feature for Apple Business/School Manager should be an IT Knowledge API that allows device management service vendors to bake Apple’s official, real-time troubleshooting data directly into their products. more…
Apple @ Work is exclusively brought to you by Mosyle, the only Apple Unified Platform. Mosyle is the only solution that integrates in a single professional grade platform all the solutions necessary to seamlessly and automatically deploy, manage and protect Apple devices at work. Over 45,000 organizations trust Mosyle to make millions of Apple devices work ready with no effort and at an affordable cost. Request your EXTENDED TRIAL today and understand why Mosyle is everything you need to work with Apple.
For an IT Director in 2026, you are probably overwhelmed with AI tools and strategies that promise to answer every question, so you never have to read a support document again. The problem can often be with data sources. If I ask a third-party LLM why a specific configuration profile setting is failing to work as you want on macOS, they are likely to guess based on data scraped from Reddit threads or other random places. We don’t need more AI chatbots guessing at Apple IT solutions. I believe the next major feature for Apple Business/School Manager should be an API that allows device management service vendors to bake Apple’s official, troubleshooting data directly into their products.